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JA Bathrooms Customer Reviews

JA Bathrooms should be avoided at all costs, based on all these reviews posted.

You were warned!!!

I wish I had found this thread before we purchased 2 (cheap) radiators from JA Bathrooms. They were initially quick to answer the phone and once they had our order (and our payment), it became almost impossible to contact them again. When we first ordered these in mid March, we were advised that delivery would be 2-3 working days. This was acceptable as the installation was booked in for 10 days after the order - plenty of time or so we thought.

AVOID AVOID AVOID AVOID AVOID AVOID

Well, one week later and no sign of the delivery - nor could we get any response when we called them - which was many, many times (when the line wasn't answered, the calls would then go through to BTs 1571 service) and the message would say "sorry mailbox is full" and so we couldn't leave any more messages! Our emails asking for confirmation of when we would get delivery were met with either silence or the following responses: either "we will let you know" or "leave it with us".

When we did finally get someone to answer the phone - and this was only achieved by withholding our number - (by this time we were desperate as our very busy plumber was booked in for the Saturday), we were promised delivery by the Friday and was told we would get an email confirmation of this. Guess what? No email - oh and no radiators!!!

Very late in the day before the installation, we were getting desperate and again, spent most of the day trying to call them, and when we finally managed to get through, were told that they had "just heard from their suppliers, that the radiators were out of stock!" aaarrrgghhhh!!!!

AVOID AVOID AVOID AVOID AVOID AVOID

Finally, late on the Friday, we had given up trying and we were forced to go elsewhere and purchase alternative radiators (we had a whole schedule of works which would be held up if the plumber couldnt install on that day) and wrote to JA Bathrooms cancelling the order (attaching a read receipt to the email - which WAS READ and ignored). So I telephoned them again late Friday pm (& amazingly got through) and they had the nerve then to tell us at that point that miraculously the radiators would be arriving early the next day. Of course, we couldnt believe them and as we had now purchased alternatives and given our experience with them so far, demanded a full refund. I was told to put it in writing (which I had already done). And you've guessed it, radio silence once more.

Thank goodness for Visa - we got them to give us a refund (which finally came through approximately a month later).

Yes, JA Bathrooms prices are probably the cheapest around but frankly, the pain of trying to get what you have purchased just wasn't worth any perceived saving. I guess the morale of the story is, if it appears to be too good to be true, it often is.

Don't part with your money to this firm. I've yet to see a good review of them, their products and their level of service is utterly appalling and communication, non-existent. I trust this thread will serve to warn others not to use them


JA BATHROOMS Reviews

I want to warn others against using this company. They are JA Bathrooms based in Westcliff (about and hour from me). I ordered a bath from them which was ordered on the 25th November. Much to our surprise it arrived on the 31st November with no warning.

Fortunately we were in, however the waste which is specific to the bath was missing. The driver told us it would be coming direct from the manufacturer as they had forgotten to include it.

You have been warned about JA Bathrooms. Think about it, if the prices are too to be good and the websites looks tacky and cheap, don't you think something is not right? If they cannot bother to make their website look nice and professional, don't you think their service wouldn't be any better?

As their prices are so good on the 2nd December I ordered by phone lots of other bathroom bits including a shower door and various taps. When I ordered I checked when delivery would be and was told the week beginning the 7th December. I told them it was important as I needed the bits as the builders were already working.

If you threw your money in the road it may stand more chance of getting you a bathroom! Read the moneysavingexpert thread for just a few of the people that paid J A Bathrooms for items then waited and waited and waited...

I had to keep calling back and hogging their sales line until they eventually refunded me. I still can't work out if they are just really badly organised or are just glorified drop shippers that take your money then order the item from their supplier whilst pretending it is in stock.

 

 

I think their silence both to customers (fingers in ears!)

I guess it's also worth referring to them as JA Bathrooms so this post can hopefully come higher up in google in order to warn people before submitting an order with this crew. It'd also be nice if JA themselves could come on and defend themselves - i think their silence both to customers (fingers in ears!) and on here speaks volumes. They also seem to remove any negative comments they find off things like google..

 

 

That's bad news - we're hopefully almost done with this company. Similar story - ordered a whole load of bathroom bits, for delivery before christmas. Much chasing and lies (from them) later then most bits are now here - however, each time we've had to refuse to get off the phone until we speak to the boss - we then go through the same routing - i.e. goods tomorrow, or chargeback, and it eventually kicks them into action to send the pieces they have. This has been an ongoing saga for eight weeks now - i've been trying to figure out if they're dishonest or just disorganised - i'd come to the same conclusion as bennem - i.e. the internet side of things is a shambles.

I haven't seen anything broken yet, but if i do and if they do not resolve swiftly i will have no hesitation in going via the credit card.

Overall comment, though, would be to save your sanity, don't touch them - keep a wide berth - it's not worth it for the money you would save.

 

 

Sorry to hear you suffered too.

We still haven't heard from JA concerning the shower valve. The problem is now compounded. The bath we bought has an unusual waste system. As the plumber installed it a couple of little securing lugs broke. I contacted Ideal Standard but they told me it requires a whole new bath. I left a messagee for JA but obviously they haven't got back to me. This is going to mean another credit card claim all because they won't solve problems in the proper manner.

 

 

Goods have arrived damaged, goods have arrived late (very late)

This is my first post on this forum as I was going to advise others to think very carefully before using JA Bathrooms. Having read your posts I can see that we have had very similar problems.

Goods have arrived damaged, goods have arrived late (very late), some deliveries did not happen at all. In short this company is a nightmare to deal with if you have a problem! The only time I had any satisfaction was by visiting the store itself - on three occasions and by communicating directly with their suppliers.

On reflection I think the problem rests with the internet side of the business. They are very competitively priced but as with everything in life you get what you pay for. They discount the price but at the expense of customer service. Contact them if you can but no not expect them to return your calls or emails in a prompt manner allow several days at least.

My advice to anyone out there who considers using this company is visit the store, the people working there are friendly enough, buy a little at a time, buy stock items if possible so you can inspect the goods before you get them home, read the terms and conditions on both sides of the invoice (it is in your best interest) and pay by credit card to give yourself that extra peace of mind.

 

 

Avoid, avoid, avoid. Pay more but actually get the item.

By the 8th I hadn't heard anything and I didn't want them just arriving on my doorstep again as I couldn't be sure someone would be in and I didn't want the builders signing for it all without checking it. I was then told it would be arriving the week beginning the 14th. Obviously I told them it wasn't on and that I needed it as originally agreed.

I was put on hold for 10 minutes and then spoke to someone else who said it would arrive on the 9th or 10th. When I asked which as I needed to know to be there he said he'd call me back. The call never came.

 

 

THE CHOCOLATE TEAPOT OF BATHROOM SUPPLIERS. JA BATHROOMS ARE USELESS

AVOID AT ALL COSTS!!!! This company takes your money up front then fails to deliver, fails to reply to phone calls even after promising to get back to you, fails to reply to e mails, fails to give the boss Joe 's surname so i can send complaint to him directly in writing, even delivery drivers told me that the company is snowed under with complaints and mine certainly isn't a one off. I was t

old to deal directly with suppliers with complaints????? I ORDERED THE BATHROOM FROM YOU YOU BUNCH OF COWBOYS.

 

 

AVOID AVOID AVOID AVOID AVOID AVOID

Late on the 9th I called and emailed again. Every time you call it either just rings or you get answer phone so I left and sent a message saying if I didn't have confirmation by 10am the next morning that it would be coming on that day then I would cancel the order. I got an email reply saying that I already had some of the order (I didn't) and that the rest would be arriving shortly. I pointed out that I hadn't had any of that order and I wanted to know when it would be arriving. By 10am I had heard nothing so called (left message) and emailed to cancel the order.

Whilst sitting in City Plumbing I got a call from the OH to say the van had arrived with most of the bathroom stuff. The bath waste was still not there and they had also failed to deliver some taps and the shower door. He was told the bath waste would arrive the next day and the taps and door would be next week. He moaned to the driver about the lack of communication which must have been relayed back to the store. Within 15 minutes he'd had a call from Dan who told him the taps are out of stock until January (thanks for letting us know earlier!) and the shower door would be with us Tuesday 15th. OH told them we would buy the shower door else where and we wanted to cancel it. Dan told us it was special order so we couldn't cancel. At no point had I been told it was special order (it's and of the shelf product not made to measure) and I never received a copy of my order (despite requesting one).

I bought the missing items from City Plumbing who were brilliant. They cost a few £ more but the service was fantastic. However J A Bathrooms keep insist I have to have the shower door. I have emailed, phoned and sent recorded delivery a letter of cancellation quoting Distance Selling regulations and they emailed back to say as I'm local DSR doesn't apply .They say they are delivering the door Tuesday but obviously I won't be taking delivery. On the positive the bath waste arrived on the the next day. So the saga will continue. Hopefully they will see sense and refund within 30 days but I hope this goes as a warning to others.

Just as an update the door didn't arrive Tuesday but I did get an email on Thursday telling me the door was in stock and awaiting delivery. I didn't bother replying, they know I don't want it so they can waste their time emailing/delivering if they want but I'm not wasting mine. Can't see the refund is going to come easily though.

Well the shower valve we bought through them has been fitted and the tiler came to do his thing. It transpires that the valve they sent doesn't match the front plate and handles that were sent with it. The front plate and handles look as they're supposed to. This means the shower valve that has already been fitted is wrong. The tiler couldn't finish the job. The valve is now going to have to be taken out. I spoke to someone on the 'phone and he said he'd get someone to call me. They didn't call back. I decided to cut to the chase and sent by email and recorded post a letter requesting a refund as it is not "fit for purpose". I've also sent a claim to the credit card company requesting a refund for the door, taps and valve. This is all turning into a nightmare. Because of JAs mistakes my ensuite is not finished for xmas and I have to stand under a trickle of water in the main bathroom instead of a luxury shower for another 3 weeks.

Would just like to say we bought our bathroom from J A Bathrooms. We visited the store and found the staff helpful, knowledgeable and not pushy in the least. They helped us find exactly what we were looking for and delivered promptly and on time. We found the communication from them good, they called us the day before to check delivery address and time.

I found there service good and have recommended them to a couple of friends and even my mum.

Well an update to our saga. After sending the letters to Egg we have success. Egg have refunded our money for the goods not received. They spoke to JABathrooms about the shower valve and JA requested that they deal with us direct. Well there's a change they want to speak to us now. They called late yesterday and asked us to give them time to investigate and to call Egg off the case. Yeah right like we'd do that so they could just ignore us again! We told them that wasn't going to happen. They claimed to not have any correspondence from us despite;

the fact I had spoken to someone, they replied once to an email concerning the problem and they signed for the recorded delivery letter detailing our complaint and request for a refund.

The upshot is we were told they would deal with our complaint today but we haven't heard anything back so it looks like we may have to go back to Egg next week. Egg by the way have been fantastic.

 

I completely sympathise. This is my first post on this forum as I was going to advise others to think very carefully before using this company. Having read your posts I can see that we have had very similar problems.

Goods have arrived damaged, goods have arrived late (very late), some deliveries did not happen at all. In short this company is a nightmare to deal with if you have a problem! The only time I had any satisfaction was by visiting the store itself - on three occasions and by communicating directly with their suppliers.

On reflection I think the problem rests with the internet side of the business. They are very competitively priced but as with everything in life you get what you pay for. They discount the price but at the expense of customer service. Contact them if you can but no not expect them to return your calls or emails in a prompt manner allow several days at least.

My advice to anyone out there who considers using this company is visit the store, the people working there are friendly enough, buy a little at a time, buy stock items if possible so you can inspect the goods before you get them home, read the terms and conditions on both sides of the invoice (it is in your best interest) and pay by credit card to give yourself that extra peace of mind.

We still haven't heard from JA concerning the shower valve. The problem is now compounded. The bath we bought has an unusual waste system. As the plumber installed it a couple of little securing lugs broke. I contacted Ideal Standard but they told me it requires a whole new bath. I left a messagee for JA but obviously they haven't got back to me. This is going to mean another credit card claim all because they won't solve problems in the proper manner.

That's bad news - we're hopefully almost done with this company. Similar story - ordered a whole load of bathroom bits, for delivery before Christmas. Much chasing and lies (from them) later then most bits are now here - however, each time we've had to refuse to get off the phone until we speak to the boss - we then go through the same routing - i.e. goods tomorrow, or chargeback, and it eventually kicks them into action to send the pieces they have. This has been an ongoing saga for eight weeks now - i've been trying to figure out if they're dishonest or just disorganised - i'd come to the same conclusion as bennem - i.e. the internet side of things is a shambles.

 

I haven't seen anything broken yet, but if i do and if they do not resolve swiftly i will have no hesitation in going via the credit card.

Overall comment, though, would be to save your sanity, don't touch them - keep a wide berth - it's not worth it for the money you would save.

The OH has had enough of the hassle. Against my judgement he is going . to pay Ideal Standard to come and repair the bath at our cost. I can't believe he is going to do this but he has had enough and just wants the bathroom up and running. Annoyingly it is just a simple bit that needs replacing but it is not a universal part and Ideal Standard insist it is normally factory fitted and needs to be fitted by a specialist.

don't egg also have some sort of cover for damaged items? surely you could go through egg for the damage to the bath?

I guess it's also worth referring to them as JA Bathrooms so this post can hopefully come higher up in google in order to warn people before submitting an order with this crew. It'd also be nice if JA themselves could come on and defend themselves - i think their silence both to customers (fingers in ears!) and on here speaks volumes. They also seem to remove any negative comments they find off things like google

 

My Complaint. J A Bathrooms are very good on price and dreadful on everything else.

I ordered almost a month ahead and was guaranteed a delivery date. However once Iíd ordered, and paid, things went dramatically downhill. Delivery dates were not met, phones were mostly not answered, when occasionally they were answered promises to call-back were broken, emails were ignored. A nightmare. Once they had the money it seemed they didnít care. Avoid.

Well we has a result Ideal Standard fixed the bath FOCso pleased with Ideal Standard.

JA Bathrooms however have in my opinion been useless. Egg gave us the refund on the items not received but JA Bathrooms wanted to deal with us direct. Egg gave them more than one chance and have eventually agreed that they will take JA Bathrooms to court. I'm really pleased because it appears to me that JA Bathrooms think they are beyond the law. A few more people need to take the stand we have. Don't give JA Bathrooms weeks to come up with the goods. If they don't meant the promised deadline cancel as per your rights under Distance Selling Regulations and make a claim to your credit card.

It emphasises the need to pay by credit card when buying online. I have to say Egg have been fantastic. They have given JABathrooms every chance to sort the situation themselves which is fair enough, but after numerous promises they are going to refund us. Obviously if you don't have the luxury of having the money to effectively buy the item twice (or the item is under £100) then my way of working won't work for you.

 

JA Bathrooms should be avoided at all costs.

They are cheap (but note other online bathroom retailers will generally price match) but their customer service is absolutely rubbish.

I purchased a bath well in advance, based on an explicitly agreed delivery date. No bath, no communication, phones not answered, outright lies when I did eventually get someone to answer the phone. The staff are trained not to give out the name or number of the owner ('Jo').

I can't say it strongly enough - avoid.

JA Bathrooms have just called. They are threatening to sue me because they say thay are not in liquidation and they have read my previous post which I have now deleted. It's good to know they have read everyone else complaints.

Now on the update for our shower head. I called JA to report that after less than 2 months of use it is faulty and they told me to contact the manufacturer. What a joke they clearly don't know or don't want to comply with the sale of goods act.

Another credit card claim coming on.

Just seen this thread while doing something else in respect of this company.

I have nothing else to add other than the fact that I work for a company whose products are advertised on their website at hugely discounted prices. They have no account with us, we will not supply them, and if we trace down any of our trade customers who is, we will immediately close that individuals account. We have written to JA, spoken to Trading Standards and now to our solicitor to try to prevent the unauthorised use of our name, brand and images but so far to no effect. We are not alone in this, and if you look at the heading for Cross water you will see what I suspect is the outcome of another manufacturers efforts in the same respect.

We have had calls from dissatisfied JA customers trying to get us to resolve problems similar to those described above. Where we have looked into it, we have found that the products that had been supplied were not in fact ours, so we were unable to help.

 

The choice to deal with outfits such as this is yours and yours alone, but the old adage regarding all that glitters applies in spades in this instance.

that is interesting - some of the products we finally received from ja bathrooms had indeed come via intermediary companies.. perhaps that is how they are fulfilling orders for products they are not allowed to sell?

 

Apologies that I cannot name names, but I am not authorised to represent my employer publically.  

The situation is so bad that even Ciao is not displaying these reviews as they have received a complaint about it from a person directly affected by it. For legal reasons, Ciao are required to prohibit reviews from users that are clearly illegal, contain false claims, insult or otherwise offend third parties or whose primary purpose is to slander another party. Since Ciao was made liable even for their usersí smallest slips, and since Ciao also wishes to guarantee the integrity of their website, ... balance between freedom of speech and the interests of the affected party. If ambiguity exists about the content of a review, Ciao retains the right in this case not to publish the review. In such situations, their principle even in matters of dispute is to retain their independence and to side neither with the affected party nor user. Ciao only offers a platform for the exchange of experiences, it is not a platform for the pursuit of legal disputes.

There you have it! At Price Hoover we publish all reviews positive or negative and let the internet user to evaluate and decide if a company is worth using based on the comment and reviews from other users. You are the judge.

Send your complaints to

JA Bathroms
130 Station Road
Westcliff on Sea, Essex, SS0 9HS
01702 344094

Reviews from Money Saving Expert

At this point I wanted to say a BIG thank you to Money Saving Expert for giving me the knowledge and the confidence to the tackle appalling service from this company called JA Bathrooms.

 

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