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Bathroom City Customer Reviews

Appreciation for the Service

I would like to express my appreciation for the service provided by all those at Bathroom City. I found the sales people were happy to provide advice on the products. I made numerous calls to the dispatch office regarding amending my order and was really impressed by the service provided. Especially the lady who kindly agreed to let me add the vanity unit on to my delivery for the following day with only hours to spare.

The staff were at all times courteous, super efficient and helpful. The delivery arrived nice and early and the driver inspected all the items to ensure they were in perfect condition. He even offered to take the empty boxes.

The WC I bought was at least £200 cheaper then elsewhere and I was really pleased with the quality.

I look forward to receiving the evo seat in due course.

I would be grateful if my thanks could be passed on to those concerned.

Kind regards

Sue Read


Very Prompt Service

Bathroom city staff responded to my initial email very promptly, the images are fine on the Internet, I could see the picture clearly and the measurements were there also which was very important for me. I choose Bathroom City as I was looking for a particular size sink for a very small toilet room at a low cost and found exactly what I was looking for at Bathroom City.

I think the sink was good value for money and the service was very good!


Super Swift Safe Delivery

I think this is the second time I have purchased from your on-line store and my feedback is…..

Super swift safe delivery.

Website is fine, clear and easy to use, appropriate product details/specification available where necessary.

Your prices (especially special offers) are very good….probably the lowest available.
I chose Bathroom City (again) because of your pricing, following a simple search on Google for the item I wanted.

Your service is brilliant……don't change a thing but keep it going!

Customer Reviews
Bathroom City Ltd

3 stars
Although the basin was damaged, they took it back for an exchange, they then delivered the wrong basin and it did not match the pedastool, they supplied my plumber who did not notice it and threw the boxes away. I phoned them and they refused to change it, because my plumber made a mistake, they said i had to buy a new one.

Bathroom City Ltd

PriceHoover recommends that you make sure you are present when you take delivery of the goods and make sure you have received the right products just in case of any errors. It is your responsibility to check the order received, not your plumbers.

5 star
Very experienced sales staff who know what they are talking about and can advise on all aspects of bathroom design and product compatibly. I must admit that buying from Bathroom City was very hard in deed as they have two HUGE showrooms literally only 10 mins drive apart which cater for every budget and we just found our selves going back and forth trying to make our minds up. Well worth visiting both showrooms especially the branch at Seeleys Road.

Safe Online Shopping says - Bathroom City Ltd. is an online DIY portal for bathroom accessories, bathroom ideas and all kind of fitting procedure can be found on this website.


Used Bathroom City 4 Times Now

We had the pleasure to stumble across Bathroom City in 2002 and had the pleasure to meet and do business with several of Bathroom City's staff since then. They helped us on many occasions with our bathroom suite ideas. The staff at Bathroom City are very professional, they really do know their bathrooms and plumbing and they were able to understand our needs from the moment we showed them our drawings and bathroom suite ideas.

We have used Bathroom City now 4 times, we brought a complete bathroom suite that included a p shaped shower bath, close coupled toilet and matching modern ceramic basin. As the service was top notch, we continued and ordered a cloakroom set for our downstairs toilet. My wife and I recommended Bathroom City to our neighbours and friends which in turn bought their bathroom suites from them.

A few years later we decided to redo our bathroom again and went back to Bathroom City, because they had a massive collection of products and the prices were a lot cheaper than anywhere else. We ordered a power shower cabinet that we absolutely love The shower enclosure has even a built in radio and mood lights. Brilliant way to have a shower and keeps the rest of the bathroom clean and free from water splashes and steam. The bath we ordered is just a plain straight bath as we weren't that fussed, but the vanity unit was a bit over the top but worth the money. It has plenty of storage and various functions like power for the toothbrush, hair dryer and razor for shaving.

We did have a small problem with one of the shower doors but no fault to Bathroom City as it was up to the manufacturer to resolve. The staff at Bathroom City were absolutely professional with dealing with the problem and it was rectified immediately.

To cap up, would we use Bathroom City again? Yes we would and we highly recommend them. If there was a star rating we would give them 9 out of 10 as no one is perfect.

Maria L.  - Birmingham City, England



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